Transaction Monitoring Operator (NOC)

Working days & Off days: Rotate Shift Assign

Key Responsibilities 

• • Monitor daily transactions for failures or delays across payment systems. 
  • Identify and document transaction discrepancies or failures. 
  • Report transaction issues to relevant banks or internal teams for resolution. 
  • Assist in tracking and following up on reported issues to ensure timely resolution. 
  • Maintain logs of transaction failures and create regular reports for management. 
  • Collaborate with internal teams to improve transaction workflows and minimize errors. 

Requirements 

• • Bachelor’s degree in Finance, Business Administration, or a related field (or equivalent practical experience).
  • Strong analytical and problem-solving skills to identify transaction issues.
  • Proficiency in MS Excel and basic reporting tools.
  • Ability to quickly learn and work with transaction monitoring systems.
  • Excellent communication skills for effective reporting and collaboration.

Personal Skills 

• • Patience and persistence to monitor repetitive tasks with accuracy. 
  • Strong organizational skills to manage logs and reports efficiently. 
  • Effective communication for clear reporting and follow-ups. 
  • Adaptability to work in a fast-paced, transaction-focused environment. 
  • Integrity and discretion when handling sensitive transaction data.