NOC Support

Key Responsibilities:

• Network Monitoring:
  Continuously monitor network performance using various tools and dashboards.
  Identify and escalate potential issues or outages to senior engineers.
• Application Monitoring:
  Continuously monitor application performance using various tools and dashboards.
  Identify and escalate potential issues or outages to senior engineers.
• Alert Management:
  Respond to and investigate threat alerts and incidents.
  Document and track the resolution of alerts and incidents.
• Basic Troubleshooting:
  Perform basic troubleshooting steps to resolve common network and common application problems (After getting related SOW/Training from internal team).
  Document troubleshooting steps and outcomes.
• Communication:
  Communicate with related internal teams regarding network and application issues.
  Maintain clear and concise communication logs.
• Incident Management:
  Assist in the management of network/application incidents, following established procedures.
  Contribute to the resolution of incidents by performing assigned tasks.
  Learning and Development:
  Seek opportunities to expand knowledge and skills in day2day operations.

Requirements:

• Diploma or degree in network engineering, information technology, computer science, or a related field.
• Experience working in a NOC or similar real-time monitoring and operations role. (Fresh Graduates are welcome to apply)
• Understanding of network fundamentals
• Basic knowledge of compute infrastructure, including virtualization platforms
• Proficient with network monitoring tools like SolarWinds and Zabbix.
• Ability to troubleshoot network, compute, and storage systems and escalate critical incidents when necessary.
• Strong communication skills for effective incident reporting and collaboration
• Ability to work in a 24/7 operational environment, including on-call rotations.
• Proficiency in Office 365 suit