Head of IT

Responsibilities:

·        Oversee the day-to-day operation of the Technology department, including troubleshooting and resolving technical issues and incidents.

·        Oversee the participants system integration with DPS, SIT testing, UAT testing and Pilot testing.

·        Provide necessary training and discussion to the participants.

·        Interact and negotiate with vendors to manage projects related to the implementation of current and new systems.

·        Oversee the monitoring and updating incidents tracking list with details: issue lead time, service/module failure, system downtime, root cause, workarounds, and solution.

·        Develop and maintain the business continuity plans.

·        Oversee all technology operations and evaluate them according to established goals. Devising and establishing IT policies and systems to support the implementation of strategies set by the upper management

·        Provide the new business requirements to technical vendors.

·        Set the dispute flow and rules, settlement rules and regulations.

Requirements:

·        Bachelor’s or master’s degree in computer science, Information Technology, or a related discipline.

·        Over 10 years of experience in the IT industry, with a strong focus on payment application and infrastructure.

·        Extensive expertise in payment processing systems, including integration with banks, switches, and digital wallets.

·        In-depth knowledge of industry-standard protocols, such as ISO 8583 and ISO 20022.

·        Well-versed in PCI-DSS compliance, ensuring secure handling of data and alignment with global security standards.

·        Extensive knowledge in developing, integrating, and managing QR payment platforms, including EMVCo standards and national QR initiatives.

·        Experienced in technical documentation, process standardization, and compliance auditing.

·        Proven track record of leading cross-functional teams in Agile/Scrum environments, driving digital transformation and innovation in the payment domain.