Responsibilities:

• Troubleshoot Office IT Issues: Diagnose and resolve common IT problems, such as Wi-Fi connectivity issues, printer setup, and peripheral device support.
• User Account Management: Assist with basic user account management tasks, including password resets, account creation, and permissions using Microsoft Active Directory (AD) when necessary.
• User Support: Provide both in-person and remote support to employees, guiding them through system configurations, troubleshooting, and maintenance tasks.
• Office Equipment Maintenance: Install, configure, and maintain office equipment such as computers, printers, and other peripherals, ensuring they function efficiently.
• Hardware and Application Support: Diagnose and resolve hardware malfunctions, application errors, and other end-user technical issues, minimizing disruption to daily office operations.
• Documentation and Troubleshooting Guides: Create and maintain documentation for recurring IT issues and develop troubleshooting guides for common problems to streamline future support requests.

Requirements:

• Education: Diploma or degree in IT or related field.
• Experience: 1-2 years in IT support, troubleshooting, or similar roles.
• Technical Skills:
• Proficient in resolving hardware/software issues on Windows and Mac.
• Knowledge of network setups, printer configuration, and peripheral devices.
• Experience with Microsoft Active Directory for account management.
• Familiar with remote support tools.
• Documentation:
• Ability to create clear troubleshooting guides.
• Problem-Solving: Strong analytical skills to resolve IT issues efficiently.
• Communication: Excellent verbal and written communication.
• Certifications: A+, Microsoft certifications are a plus.